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Whether you’d like to learn more about SKU IQ, need help getting started with our software, or want to chat retail tech in general, give us a shout. We’d love to hear from you.

FAQ

Frequently asked questions.

Let us answer the most common questions you might have.

What is a sync?

Feeling impacted by Covid-19? SKU IQ can help move your physical inventory online in order to take advantage of new sales opportunities, including curbside pickup.

What can SKU IQ keep in sync between my POS and eCommerce?

Depending on which systems you’re on, SKU IQ can sync everything from product information to inventory to orders, or even customers.

Do I have to sync everything, or can I request a very specific configuration?

SKU IQ is highly flexible. The software supports two-way syncs, one-way syncs, syncing just one specific field, etc. If you need a custom configuration, our support team can work with you to understand your needs and help get you set up.

I'm nervous about starting a trial and SKU IQ changing my data.

When you start a trial and connect your systems, nothing will sync by default. This is intentional so that you can feel safe trying out the software without worrying about losing data.

I don't need syncing. Can SKU IQ help with anything else?

Absolutely. Many of our customers use SKU IQ for omnichannel analytics, for example, which does not require syncing data between systems.

I don't have a POS or eCommerce yet. Can you help me choose one?

While we like to stay agnostic on systems and don’t favor one over another, we can give you tips on which ones might be best for you given your needs.

How do I get started?

You start with a 14-day free trial. We don’t collect your credit card until you’ve determined SKU IQ is the right product for you.

How long are your contracts?

SKU IQ plans are month-to-month or yearly. We make it simple to start — and stop — your service at any time.

Do you offer discounts?

No. We want to charge our customers fairly and consistently.

This feels expensive. Why is it priced the way it is?

Believe it or not, there is a lot going on behind the scenes. We pride ourselves on abstracting over different APIs to provide one uniform, reliable experience. Our platform takes care of everything for you, and our prices are always less expensive than hiring engineers and scaling your own infrastructure. Just ask yourself — take 3-6 months building this, or sign up with us and start your omnichannel experience in a day.

How do I cancel service?

Cancelling SKU IQ is easy, just email support@skuiq.com.

Can I switch plans?

Yes, at any time. When upgrading or downgrading your plan, you will receive either a pro-rated charge or refund, depending on the cost of your new plan.

What levels of support are included?

Every SKU IQ customer receives priority support via email, plus unlimited access to SKU IQ’s knowledge base where you can find immediate answers to almost every question.

Support Hours

Our support hours are 8AM to 4PM Mountain Time Monday through Friday. Closed on weekends.

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Our team will get back to you within 24 hours during business hours Monday through Friday